FAQ

Booking

How early do I make a booking?
Booking can be made 60 days prior to pickup
Do we need a booking?
We recommend you to make a booking in advance.
Please make a booking up to 15:00 2 days before pickup through the website.
How can I change or cancel the booking?
Please call or use booking inquiry form whose URL is included in the confirmation mail to contact pick up location beforehand.
Can I cancel the booking just before departure?
Please call the pickup locations.
If you cancel on the date of the pickup, there will be a cancellation fee (100% of rental fee).
If you cancel to pickup due to bad weather, no fee will be charged.
What is One-way service?
One-way service is available to return bikes to another location between Giant Store Imabari and Onomichi.
We recommend you make a booking in advance via internet or phone call.
This service is available only in case you rent a road bike for 1 day or more.

One-way service charge: 3,000 JPY per bike

Please note that we only have a limited number of bikes.
You cannnot return a bike at Giant Store Imabari on every Tuesday due to the regular holiday.
I have not got the confirmation mail after the booking via the website.
After the booking have made on the website, the confirmation mail will be sent to you automatically.
If you have not got it, please check the following points.

・ The registered e-mail address is wrong.
・ Please check if the confirmation mail is in the bin or the spam folder.
・ Please make sure you can receive mails from "@giant-store.jp".
・ The mail box or server is full. If so, please remove unnecessary data.

Reception

What time do you open for bike rentals?
All stores open at 9:00.
Can I return a bike on Tuesday?
You cannot return a bike on every Tuesday due to the regular holiday.
Only Giant Store Onomichi opens on everyday.
We may be late to arrive at the pickup location.
Please call us if you are late. The booking will be cancelled if you do not show up after 1 hour of the pickup time without any notice.
If you cancel on the date of the pickup, there will be a cancellation fee (100% of rental fee).
What kinds of clothes should I wear?
It is preferable to wear the sport clothes. We recommend you to prepare for sunscreen in summer and warm clothes in winter.

Please refrain from wearing inappropriate for safe cycling, such as sandals and high heels.
Can I rent a bike without any identifications?
You cannnot rent a bike without any identifications.Please do not forget to bring your identification.
Can I receive a bike the day before pickup?
Yes, you can receive a bike in advance. In this case, the additional fee will apply.

Only for the hotel guest who rents a bike at Giant Store Onomichi or Giant Store Biwako-moriyama can receive a bike the day before departure for free. The repection is from 18:30 to 19:00 the day before departure.

Hotel Information
Giant Store Biwako-Moriyama: Lake Biwa Marriot Hotel
Giant Store Onomichi: ONOMICHI U2
Do you accept credit cards?
Yes, all major credit card is accepted.
VISA/MASTER/UC/JCB/AMEX/DINERS
Do you have insurance coverage?
Insurance and coverage is included in the rental fee.
There is no insurance for thift and bike trouble.
More details, please view Insurance and coverage page.
How long does it take for the reception?
It takes about 30 minutes.
Can I rent a bike without reservation?
Priority will be given to the customer with reservation, however, you may rent a bike without reservation depending on the availability.
Can I return bike to another location?
The One-way service (Return to another location) is available between Giant Store Imabari and Giant Store Onomichi.
In this case, you need to book a road bike in advance.
Note: ONLY road bike is available for One-way service.
Can I rent a helmet?
Yes, you can rent a helmet for free.
Of course, you can use your own helmet.
Can I rent anything else?
We offer you a spare tube, tire lever, mini-pump, and lock.
If you use a spare tube during cycling, the extra charge will apply.
Otherwise, please check contact each store since rental items differ from the stores.
Can I rent cycling shoes and cycling wear?
We cannot offer you any cycling shoes, wear, and gloves.
We recommend you to bring your own outfits or buy them at the Giant store.

Only Giant Store Onomichi is prepared to rent cycling wear. Please ask the store.

Bike

What is the difference between a city bike and a road bike?

City Bike

  • user-friendly bike for beginners
  • relatively short distance and slow pace

Road Bike

  • suitable for a person who had an experience to ride sport bikes
  • long distance and high-speed pace
  • head forward posture than a city bike

Is there any bike for a tall person?
If height is 195cm, he or she can ride a city bike.
If height is 190cm, he or she can ride a road bike.
Please check the details from the bike lineup
Is there any bike for kids?
If height is over 135cm, he or she can ride kid's bike.
If height is over 145cm, he or she can ride a city bike.
Is there any bike to ride with kids?
No, all bikes are not supposed to attach any infant safety seat and trailer.We offer you a kid's bike ONLY.
Do you provide bike fitting for free of charge?
We offer you saddle fiitting service ONLY.
Do I rent binding pedals?
We cannot offer you the binding pedals.
Please leave us a message if you bring your own binding pedals, then we will attach them on bikes.
Is there any bike with a basket?
All bikes without baskets
If I bring some accessories, will you attach them on bikes?
If the accessories can be attached by rubber band or velcro easily, such as cycle computer and saddle bag, we will help you attach them on bikes. 
Unfortunately, we cannot attach accessories which need any tools except binding pedals.
Will you help me attch rear carrier on bike?
We cannot help you attach the rear carrier.
I have not ride a road bike before. Can I ride a it?
The feature of road bikes is an aggressive riding position, however, If you usually ride a sport bike such as city bikes it might find no trouble to ride a road bike. If not, we recommend you to select city bikes because of a relaxed position and user-friendly.
Does the bum hurt?
Sport bikes, especially road bikes, have narrow and thin saddles. We recommend you to wear padded bike shorts or inner shorts for long distance cycling.

Return

I may be late for the expected return time. What should I do?
Please call the return location. If you are actually late, you need to pay extra charge per hour.
What time should I return a bike?
Please return a bike until 18:00. As for Giant Store Matue, please check here.
If I return a bike early for the expected return day or time, can you give me a refound?
We are afraid that we cannot give you a refund.

Damage, accident, and theft

If I broke a bike or any accesaries during rental, what should I do?
We may ask for the repair charge.
I got a flat tire. What should I do?
Please use a spare tube and deal with the clearing work yourself. After return bike, we charge for a spare tube.
If I had a traffic accident, what should I do?
In case you had a traffic accident, you need to take the following prompt actions.
1. Take care of anyone who is injured. (if necessary)
2. Contact the police.
3. Contact the pickup location. (MUST)
If I got a bike stolen, what should I do?
Please contact the pickup location. In this case, we may charge for the amount of loss.

Cycling route

Can you recommend any good cycling routes?
Please view Recommended route (Japanese ver.) or let us know the purpose or distance, then we will introduce you our recommendations when you come to the pickup location.

Store FAQ

What is One-way service?
This service is available between Giant Store Imabari and Giant Store Onomichi.We recommend you to make a booking in advance via the internet or phone call.
One-way service charge: 3,000 JPY per bike

The number of bikes is limited.
One-way service is available only if you rent a road bike for 1 day or more.
Please note that you cannnot return a bike at Giant STORE IMABARI on every Tuesday due to the regular holiday.
Can I return bike to another location?
The One-way service (Return to another location) is available between Giant Store Imabari and Giant Store Onomichi.
In this case, you need to book a road bike in advance.
Note: ONLY road bike is available for One-way service.
After depature as One-way service, can I change the schedule and return a bike to the pickup location?
No, You cannot change return location after you departure.
Can I keep cycling to Shimanami Kaido?
The distance is about 70km between Imabari and Onomichi.
It takes 5-6 hours for people who usually ride bikes.
There are some uphill roads, so we recommend you to take enough breaks if you are unused to ride long distance.
For details, please check the web site "SHIMAP".
There are many outstanding scenic spots and loal specialities at Shimanami Kaido, so we recommend you to fully enjoy Shimnami Kaido by staying the night.
How far is it from Giant Store Imabari to the first bridge of Shimanami Kaido and how long does it take?
The distance is about 6 km from Giant Store Imabari, and it takes about 20 - 30 minitues.
Is there any transportations between Onomichi and Imabari.
There are 3 buses a day from Onomichi to Imabari. Express bus (Japanese)
As for ferry information, please check the web site "SHIMAP" (Japanese).
How do I get to Giant Store Imabari?
The Store is in Imabari station yard at JR Yosan Line. It takes about 1.5 ~ 2 hours from Matue Airport to Imabari shation by using an airport shuttle bus and a train.
Do you have a paking space?
No, please use nearby paid parking.
Can I send any luggages to the pickup or return location? Also, can you receive any luggages at the pickup location or return location?
We do not support both service. Please use Yamato Transport which is about five-minute walk.
Do you have a dressing room?
Yes, you can use a dressing room and shower room.
What is One-way service?
This service is available between Giant Store Imabari and Giant Store Onomichi.
We recommend you to make a booking in advance via the internet or phone call.
One-way service charge: 3,000 JPY per bike

The number of bikes is limited.
One-way service is available only if you rent a road bike for 1 day or more.
Please note that you cannnot return a bike at Giant STORE IMABARI on every Tuesday due to the regular holiday.
How can I book a bike at Giant Store Onomichi via the website?
Please call at Giant Store Onomichi to make a booking.
Can I return bike to another location?
The One-way service (Return to another location) is available between Giant Store Imabari and Giant Store Onomichi.
In this case, you need to book a road bike in advance.
Note: ONLY road bike is available for One-way service.
Do you have a kit for changing tube?
We offer you a tire lever, mini-pump, and saddle bag with extra charge, 500 JPY.
If you can change a tube, this kit will be helpful.
After depature as One-way service, can I change the schedule and return a bike to the pickup location?
No, You cannot change return location after you departure.
I got a flat tire. What should I do?
Please use a spare tube, JPY900, and deal with the clearing work yourelf.
If you cannnot deal with it, please visit nearest rescue point.
Can I keep cycling to Shimanami Kaido?
The distance is about 70km between Imabari and Onomichi.
It takes 5-6 hours for people who usually ride bikes.
There are some uphill roads, so we recommend you to take enough breaks if you are unused to ride long distance.
For details, please check the web site "SHIMAP".
There are many outstanding scenic spots and loal specialities at Shimanami Kaido, so we recommend you to fully enjoy Shimnami Kaido by staying the night.
Can I leave my luggage with you during cycling?
We do not have any lockers. Please use nearby coin locker. If your luggage is too big to put in locker, we will take care of it. (flat rate JYP 500 without tax)
Please keep the valuable to yourself.
Can I use a shower room?
We have no shower room. Please use nearby coin shower.
Can I rent cycling shoes and cycling wear?
We offer you the following wear rental.
* Cycling wear
* Cycling Shorts
* Cycling inner
* Arm cover
* Glove

Shoes rental is not available.
This service is not applicable if you use One-way service (Return bike to Imabari).
This service is excluded from the reservation.
What item can I rent with charge?
We offer you a saddle cover with charge, 500 JPY.
How long does it take Lake Biwa cycling?
The part of the lake to the north of Lake Biwa Ohashi bridge, which was built at the narrowest point, is called the Northern Lake.
The distance around the Northern Lake is about 150 km and it takes about 10 ~12 hours by bike.
Do you have a locker room?
There is a locker room at sport center in Lake Biwa Marriot Hotel. (JPY 1,000/day)
If you are a user of Giant rental service, you can use it JPY 800/day.
Do you have a paking space?
You can park at Lake Biwa Marriot Hotel. (JPY 1,000/day)
If you are a user of Giant rental service, the first day is free and the second or later is JPY 800/day.
Please come to the hotel reception.
They give you one free bathing ticket.
Do you have a dressing room?
Yes, we have a fitting room. Please feel free to use it.
What time should I return a bike?
As for Giant Store Matue, return time changes depends on the season.

[March - November] until 19:00.
[December - Feburary] until 18:00.
Do you have a dressing room?
Yes, we have a fitting room. Please feel free to use it.
Do you have a dressing room?
Yes, you can use a dressing room and shower room.
Do you have a dressing room?
Yes, we have a fitting room. Please feel free to use it.
Do you have a shower room?
No, we do not have a shower room in the store.
But you can enjoy a hot spring facility "Yuyu" which is nearby Maebashi station and Giant Store.
http://www.yuyuspa.com/

After bike rental, we gift you the hot spring facility ticket below.
- 5H rental: Discount bathing ticket /person
- 1 day trip and more: Free Bathing ticket and 1 free drink /person
Do you have parking space?
Yes, a parking space "D-parking Maebashi North exit" is nearby Giant Store.
After bike rental, we gift you parking ticket of D-parking.
http://www.daiwalease.co.jp/dparking/maebashi/
Do you have a dressing room?
Yes, we have a fitting room. Please feel free to use it.
Do you have parking space?
Please use Takamatsu 1st parking space which is nearby super market "ACE ONE".
We offer 1H free parking charge(300 JPY) on orders of 2,000 JPY and over.
Can you recommend any good cycling routes?
A ferry terminal to Naoshima and Shodoshima is nearby Giant Store. (it takes 1 minute)You can enjoy cycling on these islands.

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