Usage guide
From the beginner to the experience, anyone can enjoy bike rental!
Just bring yourself.
We offer you a helmet and chain lock which are required for cycling by free of charge. Easy to have fun!
Kindly show you how to ride a bike.
If you are not familiar with sport bike cycling (getting on and off or gear change…etc ), please feel free to contact our staff.
New bike model line up.
We offer you new bike model. It is recommended you can experience actual riding before you decide to buy a bike.
Note: The lined up bike model is different depending on the store.
For your safety
To enjoy cycling in a safty, we do safety check every time before rental or replace worn down parts if necessary.
From Booking to Return
- Online booking
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- Please make a booking through web site. (PC/Smartphone)
You can make a booking from 60 days to 2 days (untill 15:00)prior to pickup date. - You can pickup the bike smoothly since you have already filled out application form through web site.
- Please make a booking through web site. (PC/Smartphone)
- Visit store
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- Please be at the pickup location 30 minutes prior to departure time.(Reception: From 9:00)
- Please give representative name and reservation number to the staff.
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We ask for identification, e.g. driver's license, insurance card, student ID, passport, alien registration certificate and residence card at the reception. Please be sure to bring your identification on the day.
- After application procedure is done, please make a payment.
- Pick up
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- A staff will show you how to ride a bike and insurance coverage.
- A staff will adjust saddle to your height.
- You must observe traffic laws and bike rules.
- Return
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- 5 Hours rental: Please retrun a bike until your scheduled rental hours.
- 1 day or more than 2 days: Please return a bike until 18:00.
In case you exceed the above return hours, you must pay extra charge according to your overtime.
*As for Giant Store Matue, you must return a bike until the time below.
[March - November] until 19:00
[December - Feburary] until 18:00
Booking
- We kindly ask you to refrain from making a tentative booking.
- We may call you about booking details in case we find unclear points.
- Priority will be given to the customer with booking.
Bike Rental
- You are required to wear sport shoes which are suitable for bike.
- All bikes without fenders.
- You must be supposed to come in person since we need to adjust the bike depending on your body.
- A minor who is under 18 must be accompanied by an adult who is over 18.
- Helmet is necessary. Helments can be provide without extra fee.
- Bring your own pedal is acceptable.
- All bikes are not supposed to attach any infant safety seat and trailer.
- Bring your gloves and sunglasses is recommended, to make your ride more comfortable.
Revision
- Please call or use booking inquiry form whose URL is included in the confirmation mail to contact pick up location.
Cancellation
- Reservations can be cancelled up to 2 days, during the business hours, prior to the date of use at no charge.
- Cancellations made from the day before the date of use onward will be subject to a cancellation fee as shown in the table below.
・1 day in advance (during the business hours)：50% of the rental fee
・The day/no notice：100% of the rental fee - The reservation will be automatically cancelled when one hour has passed from the reserved rental time without prior notice.
- Cancellation made on the day before due to bad weather forecast* at no charge. Please contact us during store opening hours the day before.
*Bad weather forecast is defined as a 60% or greater chance of precipitation in the reserved region in the weather forecast released by the Japan Meteorological Agency the day before the event.
*Cancellation fees are set separately for group of 10 or more and for travel agencies.
