Usage guide
From the beginner to the experience, anyone can enjoy bike rental!
![Just bring yourself.](/img/site/guide_merit_01.jpg)
Just bring yourself.
We offer you a helmet and chain lock which are required for cycling by free of charge. Easy to have fun!
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Kindly show you how to ride a bike.
If you are not familiar with sport bike cycling (getting on and off or gear change…etc ), please feel free to contact our staff.
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New bike model line up.
We offer you new bike model. It is recommended you can experience actual riding before you decide to buy a bike.
Note: The lined up bike model is different depending on the store.
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For your safety
To enjoy cycling in a safty, we do safety check every time before rental or replace worn down parts if necessary.
From Booking to Return
- Online booking
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- Please make a booking through web site. (PC/Smartphone)
You can make a booking from 60 days to 2 days (untill 15:00)prior to pickup date. - You can pickup the bike smoothly since you have already filled out application form through web site.
- Please make a booking through web site. (PC/Smartphone)
- Visit store
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- Please be at the pickup location 30 minutes prior to departure time.(Reception: From 9:00)
- Please give representative name and reservation number to the staff.
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We ask for identification, e.g. driver's license, insurance card, student ID, passport, alien registration certificate and residence card at the reception. Please be sure to bring your identification on the day.
- After application procedure is done, please make a payment.
- Pick up
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- A staff will show you how to ride a bike and insurance coverage.
- A staff will adjust saddle to your height.
- You must observe traffic laws and bike rules.
- Return
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- 5 Hours rental: Please retrun a bike until your scheduled rental hours.
- 1 day or more than 2 days: Please return a bike until 18:00.
In case you exceed the above return hours, you must pay extra charge according to your overtime.
*As for Giant Store Matue, you must return a bike until the time below.
[March - November] until 19:00
[December - Feburary] until 18:00
Booking
- We kindly ask you to refrain from making a tentative booking.
- We may call you about booking details in case we find unclear points.
- Priority will be given to the customer with booking.
Bike Rental
- You are required to wear sport shoes which are suitable for bike.
- All bikes without fenders.
- You must be supposed to come in person since we need to adjust the bike depending on your body.
- A minor who is under 18 must be accompanied by an adult who is over 18.
- Helmet is necessary. Helments can be provide without extra fee.
- Bring your own pedal is acceptable.
- All bikes are not supposed to attach any infant safety seat and trailer.
- Bring your gloves and sunglasses is recommended, to make your ride more comfortable.
Revision
- Please call or use booking inquiry form whose URL is included in the confirmation mail to contact pick up location.
Cancellation
- Reservations can be cancelled up to 2 days, during the business hours, prior to the date of use at no charge.
- Cancellations made from the day before the date of use onward will be subject to a cancellation fee as shown in the table below.
・1 day in advance (during the business hours):50% of the rental fee
・The day/no notice:100% of the rental fee - The reservation will be automatically cancelled when one hour has passed from the reserved rental time without prior notice.
- Cancellation made on the day before due to bad weather forecast* at no charge. Please contact us during store opening hours the day before.
*Bad weather forecast is defined as a 60% or greater chance of precipitation in the reserved region in the weather forecast released by the Japan Meteorological Agency the day before the event.
*Cancellation fees are set separately for group of 10 or more and for travel agencies.