Notice of Changes to the Terms and Conditions of Bicycle Rental (Cancellation Policy) *From January 4, 2023 (Wed.)

We will be changing a part of the Terms and Conditions (Cancellation of Reservations) of bike rental service from January 4, 2023 (Wed.).
We will continue to make every effort to provide better bike rental service, and we appreciate your understanding in this matter.

Article 5. Cancel booking
  1. Reservations can be cancelled up to 2 days, during the business hours, prior to the date of use at no charge.
  2. Cancellations made from the day before the date of use onward will be subject to a cancellation fee as shown in the table below.
  3. The reservation will be automatically cancelled when one hour has passed from the reserved rental time without prior notice.
  4. Cancellation made on the day before due to bad weather forecast* at no charge. Please contact us during store opening hours the day before.
Cancellation charge
~2 days in advance (during the business hours)Free of charge
1 day in advance (during the business hours)50% of the rental fee
The day/no notice100% of the rental fee
※Bad weather forecast is defined as a 60% or greater chance of precipitation in the reserved region in the weather forecast released by the Japan Meteorological Agency the day before the event.
※※Cancellation fees are set separately for group of 10 or more and for travel agencies.

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